Gambling companies quite rightly have a great responsibility in this regard and as a responsible, fully licensed UK operator we do take those duties very seriously. Regarding the suspension of an account, this is often done for Responsible Gaming reasons - ie to protect the player, it is rarely in our interests. This can sometimes be delayed by the player taking some time to send in all their documents - am not saying this was the case with you, as without knowing your player details i cannot verify that. Where there can be delays is if a player goes over the threshold and then - for their own protection - we have to make further checks. If this trial proves successful it should be a game changer. We are also trialing a new system which we are very excited about that makes withdrawals instant, seven days a week, which will be great for those of our customers who like to play at weekends. It is best not to discuss an individual's details on a public forum but generally speaking the majority of our withdrawals are processed in one business day.
Please email and he will take up any serious complaint such as this with the highest management. I am inviting you to escalate this as we would like to look into this case for you as it does not seem normal. Thank you for the response and also for the positive feedback about the platform.
